Process Improvement & Redesign
We help clients optimize and streamline their operations by establishing clear policies, processes, and procedures (PPP). Our PPP services focus on improving business efficiency while ensuring consistency and effectiveness across corporate functions.
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Process Improvement & Redesign: We assess current state processes, identify improvement opportunities, and then, redesign future state processes that close identified gaps leading to improve productivity, increase operational effectiveness, reduce manual effort, and achieve cost savings.
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Standard Operating Procedures (SOPs) and Policies: We create and refine SOP and policy documents to establish clear guidelines for operational consistency and operational excellence.
Frequently, we are called upon to lead cross-functional teams in a variety of process contexts including operational transformations, digital moderni-zations, and multi-BU standardizations.
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Process contexts:
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Quote / Order-to-cash
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Configure-price-quote (CPQ)
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Contracting
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Order management
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Billing / invoicing (back-office)
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Payment processing
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Revenue recognition
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Credit & collections (Dunning)
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Customer service operations
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erational consistency and operational excellence.
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